LloydsPharmacy
LloydsPharmacy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LloydsPharmacy has a 1.6 star rating from 13 reviews; sentiment is largely negative and 25% would recommend.
Key Takeaways for Future Customers
- Expect long turnaround times and poor customer service based on LloydsPharmacy reviews.
- Delivery of goods and home delivery issues are frequent concerns.
- Be cautious with online purchases and check refund and billing policies before ordering.
Negative Feedback / Risk Areas
- Repeated complaints about missed or late prescriptions and failed deliveries.
- Reports of unresponsive customer service and difficulty obtaining refunds.
- High price level and errors in medication supply and quantities.
Positive Feedback
No significant positives highlighted beyond convenience of not needing to travel for products.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LloydsPharmacy has a 1.6 star rating from 13 reviews; sentiment is largely negative and 25% would recommend.
Key Takeaways for Future Customers
- Expect long turnaround times and poor customer service based on LloydsPharmacy reviews.
- Delivery of goods and home delivery issues are frequent concerns.
- Be cautious with online purchases and check refund and billing policies before ordering.
Negative Feedback / Risk Areas
- Repeated complaints about missed or late prescriptions and failed deliveries.
- Reports of unresponsive customer service and difficulty obtaining refunds.
- High price level and errors in medication supply and quantities.
Positive Feedback
No significant positives highlighted beyond convenience of not needing to travel for products.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint
- Lloyds in Sowerby Bridge bans dogs after years of allowing them.
- The customer says dogs were welcome and staff gave treats, but now entry is banned.
I live in Sowerby Bridge and have done for many years. Our local Lloyds pharmacy in the village has just decided to ban dogs from entering the shop after 20-30 years of allowing them in.
My dog, as all my dogs, have been well behaved and friendly and have always come with me, and all the staff love talking to them, even having treats behind the counter for them. My dogs are always on the lead, and as my latest dog is young, I cannot leave her outside the building on her own, so I'm really struggling to pick up my prescriptions if my husband is not about, as my dog is always with me. Everything was fine until the shop got a new pharmacist who is Asian and obviously doesn't like dogs. This is not a food store, and I cannot believe it is even legal to put up a scruffy piece of paper saying they are not allowed in.
Also, to be fair, my dog is cleaner and probably has fewer germs on her than half the customers in there. I was told it was a nationwide rule, but I'm not convinced this is the case and would like confirmation that this is the case.
They should be banning the horrid, ill-mannered children that come in running around the shop and causing havoc, not customers' well-behaved dogs. I can even take my dog into the Range, B&Q, and a lot of other stores without an issue, and the Range has food!
Preferred solution: Why this is now the case after all these years of being allowed in
I have not received my order which I ordered over a month ago. I have called and called everyone passes the book at Lloyds. I paid over £40 for my order. I filled in the Internet forms no one ever get
I have not received my order I ordered over a month ago. I have contacted you and filled in forms.
Ive had no response always wrong department. Can you please help me with this
User's recommendation: Never ever use Lloyds a waste of time they never get back to you
Bad service
Very poor
Tried over 120 times calling the Lloyds pharmacy in university hospital Coventry and no answer disgraceful non sevice
User's recommendation: Never use
Basildon, Essex
COMPLAINT
- Daughter, 29 weeks pregnant, visited 518 Hagley Road West on doctor’s advice.
- Llyods offers free BP checks.
- Staff were busy and ignored her requests.
My daughter called in to one of your branches today 518 Hagley Road West, Oldbury, B68 0BZ on the recommendation of her Doctor. She is 29 weeks pregnant and had been told she needed to monitor her blood pressure as she has a high blood count and that Llyods Chemist do them free of charge, she was at work just down the road so called in and they turned round and said we are to busy she explained the situation but they still choose to ignore her requests, needless to say i am not happy with how she was treated today.
They could have said take a seat and will be with you as soon as someone is available.
I think this needs addressing with the staff there. Im sure that Doctors dont ring you at work to tell you to get this checked if they not concerned about her and the baby.
Why would the doctor have to “ring her at work” to tell her to go there to have her pressure read? Why not immediately after him checking her pressure in the office? He also could have rang the pharmacy to inform them of the importance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegular failure to supply repeat proscription on time
Avoid a long drawn out level of unnessary stress for a simple complaint {{Redacted}}
User's recommendation: I'm not here for that
Complaining
- Refused to deliver my script, claiming it's full.
- Limited mobility; some days I can't get out.
- No meds ready; I can't get back now.
Refused to deliver my script, says full
I have limited mobility, some days cant get out
But I look fine , totally refused to deliver
No medication ready , I cant get back now
I was with Superdrug
Bridgend, Wales
I was ripped off
- Ordered weight loss drugs online but never received them (£173).
- They asked for a video in underwear to ship and offered 50% back after five days.
An absolute disgrace of service. I bought some weight loss drugs online.
I have never received anything from Lloyds pharmacy and when they said they required a video of me in my underwear before posting out the weight loss product. I replied explaining that I did not have a smart phone and did not really want a friend filming me in my underwear in order to complete the purchase so asked for a refund.
They then said that a refund was not possible, but I could have 50% of the money back. To be clear, this was five days after my initial purchase and I had received nothing, they had done nothing but claimed half of my purchase price £173.
For a medical company to run such a refund scam is unbelievable. I have tried to post the photograph of their reply but have not been able to upload the photo as I do not have a smart phone.
But overpaid pharmacy company robbing poor people in a vulnerable position is frankly disgusting.
I hope that they see this review and are ashamed as they should feel. DO NOT BUY FROM THIS SITE; AS YOU WILL NOT BE GIVEN YOUR MONEY BACK!!!
- Non
- Are thieves
Preferred solution: Full refund
User's recommendation: Do not buy!! I was ripped off and not refunded
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWong amount of of medication
- Issue not resolved and the customer is disappointed.
- A pharmacist ignoring serious problems with incorrect dosages is concerning.
Was not resolved very disappointing. That ttheze things can happen to a customer.
And very very worrieying for all customers that use your services.
When you have a pharmacist. That can basically not bother about the serious problem regards wrong amount of strong meds .Very sketchy ?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Missing home delivery.
- Order had wipes, no injections.
- Only one injection left; worrisome.
- Not the first time; can't reach Lloyds Clinical Homecare; formal complaint.
I received an order yesterday which contained wipes, but no injections. As I only have one left, this is concerning.
I am having difficulty contacting the necessary department, which is Lloyds Clinical Homecare. Do not pass me on to someone else, as I need this sorted immediately.
As this is not the first time I have had this problem, I wish to make a formal complaint. If this occurs again, I will personally contact the CEO.
- Customer service is poor
Preferred solution: Apology
User's recommendation: Disgraceful customer services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFell into the usual online scam.
- Daughter wanted a weight loss injection.
- I skipped due diligence; Lloyds online required video and passport, with 50% refund.
My daughter wanted to try the new weight loss injection programme. I decided to go along for the ride, as I am a bit (lot), fatty *** *** myself.
I left her to make the arrangements, mistake no.1. Did not do my usual due diligence, mistake no.2. Agreed with her choice of Lloyds pharmacy online, mistake no.3. After a basic tick box questionnaire, which can apparently take up to 48 hours to be checked, I was validated within 2 hours.
Oh dear, this is when the alarm bells should start ringing. Anyway it would have been too late, as they have already had the money. They do this, as the process of uploading a video of yourself from all angles, flashing your passport, and weighing in, is time-consuming and annoying. I managed to send a video, which was rejected.
Asked for a refund and was informed that I would only receive 50%, because of all the work they had done.
I have fallen for many scams over the years but felt confident with this website, as it was Lloyds. But of course, the high street stores have all been taken over, and the Lloyds online, is owned by a Malaysian private health care company called Aurelius.
Preferred solution: Full refund
User's recommendation: I don't know if the other healthcare ,"professionals" are running the same scam for these treatments. Just double check everything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to contact pharmacy for a week!!!
- Unable to contact Lloyds Pharmacy for days regarding mental health medication.
- No reply or delivery of medication.
- Please contact me asap.
I have been trying to contact Lloyds Pharmacy on 0147287**** for days to chase mental health medication. There's no reply ever, and no delivery of medication. Please contact me as soon as possible.
Jennifer Mountain
0750732****
0167386****
Jennifermountain@***.com
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t bother
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlood pressure monitor
My Omron blood pressure monitor is not working properly.
SR:201********VG
Thank you very much for your help...
User's recommendation: Contact the customers directly. Thank you very much.
Complaint , medication was lakes up wrong and I never recieved my injections , who phamacy is a joke all on there mobile phones even when checking the medication (coloured man)
- Wrong dose given and no injections, risking my life.
- My son now checks the medication because the manager is on her phone and staff are unprofessional.
Totally irresponsible might have killed me, giving me wrong dose and no injections
Im 76 with cancer , I dont even go in any more my son does and alway checks the medication before he leaves . There playing with peoples lives and dont seem to even be bothered , manager on her phone blonde hair ponytail with coloured man laughing not professional at all. Need new staff
User's recommendation: Bad staff
Are you open
I wanted to know if the emergency pharmacy was open. Was given reply that the doctor health line wasn't open but I was phoning the number for customer services.
Preferred solution: Phone number as not available on website.
User's recommendation: Get it right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy e-mails are being rejected
- Returned a faulty Omron BP monitor; refund of £29.95 agreed and not yet paid.
- Amy McKeown asked for bank details on 7 Dec; provided.
I had sent many e-mails but latter ones bounced back so I gave up. I would never buy anything else from them.
I returned a faulty Omron blood pressure monitor iron 18th Sept last year & you are unable to return it so have agreed to repay me £29.95. The last message I received was on 7th December from Amy McKeown apologising for the delay & asking for my bank details, which I provided. I have not received a payment yet & should like someone to deal with it please.
User's recommendation: Don’t buy anything that might need to be returned as they will ignore you & you won’t get a refund.
Evolve canomer 980
Been notified by doctors surgery that issue with eye cream, could not talk to anyone as poor online system
Preferred solution: To know if my cream is subject to recall batch number 8850
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New ownership took over last year.
Well why have they done it now then, I was told it was a complaint in another branch and so all stores banned it. I don’t believe that based on the rubbish note now on door, why is it not an official sign?!